OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
290 ratings and 211 comments received in the last 90 days.
24 May 2026
First class, professional service, Absolutely brilliant from all the Partridge team. Especially Kevin Diaper who is a credit to BMW.in both his professional knowledge and in going above and beyond in his level of customer care and attention.to detail
23 May 2026
We have already been in contact with Partridges direct. I was not happy that the vehicle did not meet our original criteria and amazed at the lack of facilities for playing our own music and not being able to operate the car without a PIN number.
21 May 2026
Great help from Iwan Lynch over a couple of months while deciding with good information provided.
19 May 2026
I buy all my cars from Partridges because I am always treated very well, their prices and px offers are very competitive and back up, should there be a problem, is very good.
13 May 2026
James Harris was extremely professional as always, a huge asset to your company.
03 May 2026
Great support from the salesman Iwan throughout the ordering and delivery of my new car. He kept me updated throughout without me having to ask. He's one of the best sales guys I've ever dealt with over all the years I have been buying cars.
02 May 2026
Fully updated and good handover.
30 April 2026
Excellent and friendly service from the dealership.
14 April 2026
The transfer of my old car to the new one was seamless
03 April 2026
I went into the dealership with an open mind about buying a BMW, I already had two purchased from new. The sales assistant, Lee Middlemiss, sensed that I serious and I placed an order on the first visit
03 April 2026
Always very friendly and professional. Very smooth transaction as always with James Harris. I have now dealt with James for quite a few years and love working with him.
31 March 2026
I was disappointed I couldn't get the spec I originally wanted but Raj went out of his way to get a car I was happy with and kept me informed at all times, even out of hours and when he was off.
31 March 2026
Second Hand charging cable and missing parts from car. Not good for a dealer
31 March 2026
Very professional sales and finance staff with all aspects of my BMW M4 new car purchase at Partridges in Eastleigh. I would also like to mention the reception staff who on many visits were helpful and courteous at all times.
29 March 2026
Everything was so easy and explained to me fully
28 March 2026
Lee was very pleasant to deal with and not at all pushy
25 March 2026
Iwan has been a great help.
24 March 2026
Apart from the paperwork being found to be incorrect 1 hour before I was due to pick up my car; aside from the fact I was given a BMW keyring that nobody can put the key on; I eventually get delivered a brand new car with the wrong number plate on.
24 March 2026
It was a flawless purchase where i was looked after perfectly.
23 March 2026
Kev was very friendly explained everything in fine detail
23 March 2026
Zoe was professional, patient and extremely helpful with my new car purchase. She went above and beyond to help me and we would certainly want to have Zoe again when buying our next car.
22 March 2026
The whole procedure went very smoothly. We were treated like valued customers and the sales executive, Jim Davis, was especially helpful. And this is the third purchase we have made from this branch of Partridge of Hampshire.
10 March 2026
Very helpful, great communication. Quick to handover new car. Friendly and provided a good deal/price on new car
27 May 2026
I was looked after very well while I waited for the work to be completed. Good communication at every stage. Took less time than I anticipated.
27 May 2026
Almost brand new vehicle broke down and, far from being fixed in time for us to continue with our holiday, it took 4 weeks to repair. The car was kept the entire time.
27 May 2026
Very good service
27 May 2026
Good service but ridiculously high price given that its an EV.
25 May 2026
No problems
24 May 2026
Customer service experience was excellent regarding phone call to book Connie who dealt with me on the day was professional and efficient. Loan car provided was easy to arrange over the phone, however I'm not sure if it's possible to arrange online?
24 May 2026
Friendly and helpful staff. Easy check in , and collection. I was kept informed of the work being done.
24 May 2026
I felt from receptionist to customer service to service engineer were respectful and listened to the problem I had with the car, and worked to resolve the problem. The customer service agent and service engineer were particularly good.
23 May 2026
Excellent customer service
23 May 2026
MOT While u wait. Completed within the specified time and facilities whilst waiting fine.
23 May 2026
Professional service, friendly and informative.
22 May 2026
The last time I booked my car in at partridge BMW i vowed to never return due to appalling service. I wasn't the only unhappy customer, there were also 2 others there who were clearly unhappy. This time was a totally different positive experience.
20 May 2026
Please stop hounding for the online check in - it's not helpful for customers and not for you as we still arrived after being called 4 or 5 times and checking in to find out the parts hadn't been ordered formour service . REALLY????
20 May 2026
My experience has been very poor, I have so far paid over £2000 for repairs, yet my car still has the same issue as I brought it to you.
19 May 2026
Every ran to plan and expectations - no surprise extra payments.
18 May 2026
Excellent staff, good communication, frequent updates, work completed as expected, nice environment.
18 May 2026
I had expected to have to leave the car overnight but they actually fixed it while I waited.
17 May 2026
Smooth process, efficient and friendly staff. Repair to wheels perfect, thanks
17 May 2026
Excellent service and communications.
17 May 2026
Everything was completed as expected and on time. Car was nicely cleaned too
16 May 2026
Everyone one was very helpful and kept you up to date with everything going on.
16 May 2026
Tried to sell additional services which weren't required as the service sheet didn't match the information given in video by technician carrying out inspection.
15 May 2026
First class service throughout
15 May 2026
When my car was ready I was not informed. When my car was ready I was not informed When my car was ready I was not informed
15 May 2026
David Roberts has been my point of contact, sent me away with a broken and dangerous car, refusing to fix car or take responsibility, procedures not taken or followed before work carried out, utter joke of a service
14 May 2026
Michaela Godley kept me fully informed on the status of my vehicle.
14 May 2026
Very helpful
13 May 2026
The Service element was perfect. However, I had booked it to be done concurrently with recall item (starter motor). On arrival, I was told parts weren't available for this so couldn't be done that day and I would have to return another day. Not good.
13 May 2026
Garage was clean and light, chairs were plentiful and comfortable. Staff were knowledgeable and helpful.
12 May 2026
Exceptional service from CJ and David..
12 May 2026
Dean helped get my oil service completed while i waited
11 May 2026
Excellent as Ever.
10 May 2026
Always polite and good explanation of cars condition. A free coffee always helps!
09 May 2026
David and CJ could not be more helpful and advice from garage was really professional. Everything was service seamless. Many thanks
06 May 2026
I like having the option to leave the car for service and wait for completion. It is convenient and means I don't have to make another visit for collection. The facilities and very pleasant and the coffee is excellent!
06 May 2026
Service by staff was very friendly and great but 1* because I had to pay for a faulty part replacement that was originally fitted by BMW themselves because I bought it from BMW main dealer! I was sold and erroneous part by BMW and then BMW charged fi
06 May 2026
.
06 May 2026
Very efficient service from booking through to car collection.
05 May 2026
The Eastern European lady on the reception desk was extremely abrupt, verging on the edge of rude, however her colleague (with short brown hair) was extremely kind and friendly otherwise I would have scored you lower.
05 May 2026
All round good experience. Professional, polite and friendly.
05 May 2026
A professional service start to end. The works took a while before they started but end result good
05 May 2026
Fast check in and good service
04 May 2026
Reasonable service, very expensive though, refused to look at a problem that I'd previously had diagnosed without first charging me to confirm. Just wanted a clip fitted - 10 min job but refused.
04 May 2026
Cluncky check in and pick up. Was mistaken for a man and the receptionist didn't give an accurate description for the coordinator to identify me by. Technician also unplugged my dash cam and failed to plug this back in.
04 May 2026
I visited twice in the space of 3 days for an issue with my 430D, firstly Jenny and then Mikaela helped with the process and both were a pleasure to deal with. I also spoke with Tracy over the phone who was also very helpful and professional.
03 May 2026
Came in to get oil leak repaired. Got charged a lot. Oil leak was not fixed as I discovered on a 200 mile drive when the warning light came back. It shouldn't be hard for technicians to check that.
03 May 2026
Very good communication from receiving the car via a recovery service to getting the car repaired.
03 May 2026
Courteous as always, work was finished very quickly and the assistance from the service advisor (Jenny) was exceptional
03 May 2026
Greeted on entering and swiftly processed by Connie into a courtesy car
29 April 2026
Comfortable, clean area for waiting with good WiFi so I was able to work and use the wait time productively.
29 April 2026
Very efficient and friendly throughout.
29 April 2026
5 star service
28 April 2026
Professional staff always able to help
28 April 2026
Friendly and quick service
28 April 2026
The drop off was easy. Mikala was great and kept me updated, the technicians video was clear and then car was cleaned to a good standard! Thanks everyone!
27 April 2026
I think my advisor name was Connie. She was very helpful & tried very to sort out any issues.
27 April 2026
All works completed as requested
27 April 2026
Always a great service
27 April 2026
Friendly service and useful reminders.
26 April 2026
No. Why should I justify my response? Take it or leave it.
26 April 2026
Everything that was booked to be done was carried out efficiently and I was kept informed throughout.
24 April 2026
Jenny was amazing
22 April 2026
Appointment was easy to make and booking in on the day was simple and quick.
22 April 2026
Very quick an efficient service.
22 April 2026
Great as always at Partridge of Hampshire
22 April 2026
Had a 2hr time slot and it went over by 45 mins. No one informed me of a delay until I asked how much longer I'd be waiting. The car was washed but lots of water marks over ever window and the back window was dirty under the spoiler.
22 April 2026
Work carried out while we waited - had coffee and viewed cars in the show room. Staff attentive to our needs and explained process and reason for the tasks undertaken. Always had good support from the staff at Partridge BMW Southampton.
22 April 2026
Very efficient,pleasant, helpful.
22 April 2026
Professional, friendly and knowledgeable customer service.
21 April 2026
The service was great but the bill was very expensive.
21 April 2026
Quick service
20 April 2026
An appointment given next day, notified as soon as available, new tyre fitt at a competitive price.
20 April 2026
Excellent service from Michaela
19 April 2026
friendly staff
18 April 2026
Always good
15 April 2026
Excellent service , respectful staff
15 April 2026
Very thing was completed on time. Very friendly atmosphere.
15 April 2026
Completed the work to a high standard within the time agreed. No hidden costs. Great comms. Shout out to Tom Izett for arranging a special courtesy car for us. Very impressed!
14 April 2026
While you wait service was longer than anticipated due to delay in washing the car.
14 April 2026
The staff where extremely friendly and helpful, especially Mikaela Godley
13 April 2026
Kept up to date and looked after on site
13 April 2026
Straightforward booking, registration and pickup. Polite efficient staff. No issues. Only downside is BMW servicing always feels a little pricey, so that will be in my mind on my next car purchase.
13 April 2026
Fast and efficient, thank you.
12 April 2026
Good service
12 April 2026
Great service
11 April 2026
Communication was poor, had to chase up on several occasions
11 April 2026
Good service although over priced. Simple request to help with an upgrade to the idrive but was only offered a £180 investigation fee which feels excessive for something that should be trivial to resolve. Surely the upgrade can be manually loaded?
09 April 2026
Prompt efficient service with a smile.
08 April 2026
Always feel like I am being looked after properly, Easter eggs were a nice touch so was the Tea served from a pot with milk sugar and biscuits
08 April 2026
So friendly, great and honest service
08 April 2026
The job was done in agreed timeframe and a full report was given. The price seemed high but was as pre agreed.
08 April 2026
The service i receive at this service centre is never anything but outstanding. The personal welcome is really welcome.
08 April 2026
Connie was very professional throughout and kept me informed of progress throughout the day.
07 April 2026
Everyone was so welcoming and helpful. Nothing was too much trouble
07 April 2026
The wheel repair and customer service were very good. I did add in a complementary wash and hoover but neither were completed. I was told the car couldn't be washed as the wheel paint needed to be fully dry, but not sure why the hoover didn't happen.
06 April 2026
Having been badly let down by Motoreasy with whom the car was under warranty i needed MOT down at short notice . This was done at the time I needed with excellent communication and the usual efficiency
05 April 2026
Great service from booking in to completion. I opted for a waiting service ( 2 hours). Everything was completed on time including the extra air conditioning service that I added from the original standard service and MOT. My car was cleaned too.
05 April 2026
Great service good communicatiom
04 April 2026
Did everything to get my car back 100 percent whilst helping to ensure warranty covered what it could, also excellent honest communication.
04 April 2026
Communication was great, time for the service was without delay and Customer Service easy to work with.
04 April 2026
Happy with the courtesy of all the staff I engaged with but I was disappointed that at handover, the customer services member of staff was unable to tell me what the cause of the rattle in door was/had been.
02 April 2026
Excellent service as always, kept me updated on repairs and even managed to MOT the car for me after the repair. Faultless.
01 April 2026
Your ennitial diagnosis was not correct, you picked up within mm worn brake pads etc but couldn't diagnosis what my car came in for which was a leaking boot , after agreeing to replace boot seal you then told me it was from the boot braking light
01 April 2026
We had to go back for an oil service to be completed that was forgotten by Partridge when it was booked in at the previous visit. However Partridge on the whole are excellent and we are confident that our car is in safe hands there. So all good.
01 April 2026
From booking in to completion of work I was kept informed and felt like I mattered as a customer
31 March 2026
The service from Hayley was great she kept me informed throughout the process and was quite effective in getting my car back to me as quickly as possible.
31 March 2026
I was welcomed and kept informed of progress and the car was checked with me when handed back.
30 March 2026
Great communication throughout
30 March 2026
Hassle free, thank you Daniel
30 March 2026
Kept me informed of progress and handled problem well.
30 March 2026
Tom was very informative and I was looked after well.
29 March 2026
Incredible service, everyone was helpful and friendly and helped me get my issues sorted quickly
29 March 2026
Partridge BMW service both our BMW's and we are always met with friendly staff, clear service cost estimates, and explanations of any advisory work needed in the future with a forward date of when such works need to be considered.
29 March 2026
Communication was good until after car was available for pickup, but had to chase for information due to busy service staff. Puncture was on Monday pm, pickup was not until Thursday noon. BMW Assist performed badly and this was main reason for delay
28 March 2026
Everything good on the whole although the problem I am experiencing with my radio and Apple CarPlay 'jumping' couldn't be rectified
28 March 2026
Completely satisfied,my car came back to me cleaner than when I left it to have a service and MOT.
28 March 2026
Dan, who dealt with all my service was excellent. Very professional, polite and friendly. Everything was done well. Thank you Dan The complimentary beverages are of excellent quantity.
28 March 2026
I turned up on time for the service to be carried out. I had already planned to wait at your premises while it was being carried out and sat down with a book I was reading. Your staff were attentive and the service was carried out on time.
27 March 2026
Excellent service with helpful, attentive staff.
25 March 2026
Great
25 March 2026
There was a bit of a mix up with dates and I was a week early for my appointment. The parts needed for my car were in stock and they fitted me in that same day. Amazing service and greatly appreciated
25 March 2026
Service went smoothly, I haven't had any issues and all the works are done it in professional way.
25 March 2026
Dan's customer service and communication, were excellent. He phoned me after the car was booked. He met and introduced himself very well when I delivered the car for repair. He kept me fully informed by phone of repair progress, and to collect.
25 March 2026
A nice environment
25 March 2026
Professional service from the initial phone call through to picking up the car after the work was completed
24 March 2026
Very smooth system. Very professional people
23 March 2026
Service advisor was brilliant at updating me
23 March 2026
Service provided was efficient
23 March 2026
Very good service, kept me informed throughout the day.
23 March 2026
I'm cool
23 March 2026
As always very satisfied. Very pleasant visit and good coffee ! Connie was very professional and explained what was involved very clearly .
23 March 2026
Connie was excellent to deal with. Prompt with updates, efficient and knowledgeable.
23 March 2026
Great and personable communication, high quality work - a service that I would recommend
23 March 2026
Hayley was excellent
23 March 2026
Very pleased with the service from the bmw team, thank you!
23 March 2026
Did the job
22 March 2026
Excellent service, kept informed at all times
22 March 2026
The fault couldn't be detected but the car underwent a reprogramming. They intend to monitor the Steering wheel shudder that I experienced.
22 March 2026
Mot fine but how satisfied is one supposed to be for an MoT? Took the whole day which was fine I suppose
21 March 2026
Overall service wss excellent, Hayley was particularly helpful and friendly. My major disappointment was that the complimentary car wash dud not happen! Also I do feel the initial survey fee of £180 should be offset against any works carried out,
21 March 2026
Professional, polite, efficient, helpful.
19 March 2026
Got booked in with relatively short notice to get my drivers air bag done. Communication on the day was good. Was happy that the car got washed. I like the vehicle health check in which I get sent a video of the technician explaining a few things .
18 March 2026
Booked for MOT, this was not completed, can to collect next day at given time - made to wait 1hr 40 mins. MOT completed and then wing mirror fell out on the drive home
18 March 2026
Service advisor and parts team were very helpful and solved a problem regarding fitting run flat tyres Staff made my visit a pleasure and fixed my windscreen washers not working and returned my car beautifully valeted
18 March 2026
Overall great visit, only issue I had was even though I requested a lift to work which was advised to me being ok, it seemed to be an issue when I arrived and ended up late for a meeting
17 March 2026
All sorted
17 March 2026
The service/MOT done, car was ready at time I requested. Given a lift back home after dropping the car off. Call given as I asked - hour before car ready to giving time to get to garage via public transport. Car returned washed and cleaned :-)
17 March 2026
Work carried out as agreed, video sent, was kept informed by telephone. Score should be 4.5 / 5 because the service person did not respond to my post-visit follow up emails about a complementary car wash. Maybe I had the wrong email address?
17 March 2026
Partridge were ok. However the BMW central line was useless. I received a recall letter called the central line. They collected my car & told me I'd get a courtesy car. But nothing turned up. I had no idea where my car went. I had to call around to
17 March 2026
Everything went well except that I was kept waiting for about 20 minutesafter I turned up at the time I was told the car would be ready to collect. Also I was offered a complimentary car wash but this didn't happen
17 March 2026
Pleased with service and price and communication
16 March 2026
The people that I encountered on my visit were friendly, polite and were effective ( they knew what they were doing) From reception to the sit down chat efficient and effective without rushing. Things were explained advice given no strong sell.
16 March 2026
Easy drop off, and checking in, video presentation during the checks, communication during the work.
16 March 2026
Overpriced, unhelpful, promised video unforthcoming, uncorrected errors on invoice, failure to return call as requested.
16 March 2026
Full service done, Great work, Car is smooth to run. Thank you
16 March 2026
Dan was excellent his estimate for the time to complete the job was extremely helpful and most important was accurate!
16 March 2026
Use Partridge all the time they have always been first class
15 March 2026
Your staff are first class in customer care. Michaela was superb. I was given a lift to the railway station which was unexpected but appreciated.
15 March 2026
Car operating well. Brakes more tender.
14 March 2026
Best service I've ever had from a BMW dealership
14 March 2026
Easy and quick check up, attentive and helpful staff
14 March 2026
Everything went as planned
14 March 2026
Requested an early pickup for personal reasons. Everything went smoothly with constant updates on the progress of the work. People were very pleasant and very accommodating. Prefer this dealership over the one that is just round the corner from me.
12 March 2026
Dan from the service department was friendly and courteous throughout, providing regular updates regarding the progress of my vehicle while it was in the workshop.
11 March 2026
Car wasn't washed as promised
11 March 2026
Very pleasant experience, waiting was comfortable and the service provided was quick and professional.
11 March 2026
The whole experience from start to finish was a complete and utter shambles. Most disappointing experience and I can honestly say you did not cover yourselves in glory.
11 March 2026
I was only in for the MOT for which the car was given a clean bill of health. There was no service element involved.other than the standard survey.
10 March 2026
Dropped my car off at 0600 after work, luckily there was one tight parking spot available, also could do with a bigger slot to drop your key into .. Said I was going to put the key in an envelope with my reg number, but it wouldn't fit in the slot
10 March 2026
Everything went to plan.
10 March 2026
Very good call to discuss logistics and pricing with an email straight back in with cost estimate breakdowns. Service repair itself was hassle free with on line check-in and updates. All done.
09 March 2026
Staff very helpful and made to feel welcome Service Advisor very informative
09 March 2026
I asked for the front tyres to be swapped with the rears. This wasn't done. I had to bring the vehicle back in to have this done separately. I was sent an email telling me I'd receive a video healthcheck. This never happened.
09 March 2026
Had great service, they kept me updated and were very polite.
08 March 2026
Fault was fixed first time. Experience would have been improved significantly by more on site parking, more availability of courtesy cars, option to collect and deliver.
08 March 2026
It reflects the fact that - to everyone's annoyance- the BMW app/ software did not respond properly and I was unable to register to it successfully. This is NOT a criticism of the dealership but I'd BMW
07 March 2026
Insisted that i had to have a £180 investigation prior to fix even though it was clear that my reversing camera was at fault and would need replacing. Kept my car overnight having told me it would be ready to pick up same day.
07 March 2026
Kept me informed all the way through
07 March 2026
Ease of booking and good communication throughout the process
07 March 2026
Service tracker was not reset and I now get warnings about brake fluid needing change.
07 March 2026
Throughout the time my Z4 was with you Jenny and Dan always kept me informed of the work that needed to be carried out to endurance car went through MOT and was road worthy . Thank you
06 March 2026
The best
04 March 2026
Because of the way you guys have treated the situation effectively and fairly I think everyone involved should have the opportunity to be thanked for the effort they put into handling the issue
04 March 2026
Very friendly warm welcome and kind and made me a lovely cappuccino. Thank you ??
04 March 2026
BMW Partridge kindly booked my car in at short notice for my brake pads to be replaced. Great job done as always and it's very nice knowing a professional job will be done by all involved.
04 March 2026
Always great
03 March 2026
Everyone at BMW Partridge is very helpful and completely customer focused. Nothing is too much trouble. A polar difference to my experience at Marshall BMW where I bought the car from - all they were interested in was taking my money.
FIND Partridge of Hampshire BMW
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:07:45 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:07:45 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- Unit F1, Bar End Road, Winchester, SO23 9NP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chestnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
27 May 2026
Very easy and supportive sales process Kevin was super helpful knowledgeable and informative.